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FREE SHIPPING ON ORDER $1,500

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HYDRATING MASK

THE SERUM

THE CREAM

CLEANSING BALM

Delivery Policy

Logistics Partners:

  • Home Delivery: HCT Logistics (Taiwan Main Island Only)
  • Convenience Store Pickup: 7-11, FamilyMart (Taiwan Main Island and Outlying Islands)


Delivery Time/Regions:

HCT Logistics

  • Delivery within 1-2 business days after shipment.
  • Packages are sent with registered mail; specific delivery times cannot be requested. Please ensure someone is available to receive the package at the provided address.
  • If the package is returned due to no one being available to receive it, the buyer will be responsible for the cost of re-delivery. Please be aware!

7-11 and FamilyMart Store Pickup

  • Delivery within 2-3 business days after shipment.
  • Packages must be picked up within 7 days of arrival at the store. Unclaimed packages will be returned, which may affect future orders.

 

 Shipping Information:

  • Orders will be shipped within approximately 3 business days (excluding the day the order is placed). No shipments will be made on Saturdays, Sundays, or public holidays.
  • Once the order status is updated to "Confirmed”, it means your items have been shipped.
  • We cannot interrupt the shipping process or provide services for modifying order details, combining or splitting orders, changing payment methods, or delivery methods. Please ensure all order details are correct before placing the order.
  • If you need to correct the address or phone number, please contact customer service as soon as possible. Corrections cannot be made once the order has entered the shipping process.
  • To cancel an order, please contact customer service as soon as possible while the order status is "Processing." Orders cannot be canceled once they have entered the shipping process.
  • During holidays or due to unforeseen circumstances like natural disasters, shipping may be delayed.